This position is part of SAP Basis team whose objective and responsibility will be to support SAP Solution Manager Landscape and its core functionalities. Apart from day to day support, person will be of part core team to enhance and implement new functionalities of SAP solution manager that covers wide spectrum of SAP best practices and methodologies to continuously improve operations of our IT business solution.
- Point of contact for issues related to Key Solution Manager 7.2 Functionalities for Application lifecycle management as primary role
- Responsible to provide the day to day administration support to SAP Solution Manager 7.2 key capabilities like o Primary (Required) - Application Life Cycle Management (ALM) including
- SAP Change and Release Management (ChaRM) & Retrofit
- CTS+ Configuration and Maintenance
- Technical Monitoring Requirement gathering, Configuration and Support
- SAP Solution Documentation
- Business Process Change Analysis
- Responsible to train internal run support team to manage the ALM functionality
- Secondary (Optional) - Business process Operations using guided procedures
- Able to plan the implementation of BPM and BPA in various environment
- Conduct review of implementation from SAP for implementation
- Experience in troubleshooting BPM and BPA configuration
- Partner with managed/technical teams to review usage of Business Process Monitoring? and Interface Connection Monitoring alerts and make required threshold changes using guided procedures
- Interfaces with business solution teams and partners on operational platform events as well as solution design needs.
- Support solution manager environment for projects and production support activities.
- Able to present and interact with business process owners within the company
- Prepare necessary documentation for configuration, troubleshooting and ongoing maintenance of the environment
- Partners with Enterprise Architecture teams for product selection and product capability roadmaps and information governance processes.
- Responsible for troubleshooting technical issues reported by end users
- Provide after-hours support as needed.
- Collaborate with SAP teams in the areas of development of new functionality or ramp-up initiative